Independent UK company · Not manufacturer support

Mon–Sat, 8am–8pm (UK)

Complaints Procedure

A clear route if something goes wrong — including data-protection concerns.

Last updated: 21 August 2026

How to complain

Email complaints@inkstead.uk with the subject line “Complaint”, or use the contact form stating that you wish to complain. Include your name, contact details, what happened, when, and what outcome you want.

Business: Inkstead Technology Services · Registered in England & Wales.

What happens next

  1. We acknowledge complaints within 5 working days where contact details are valid.
  2. We investigate fairly and may ask for clarifying information.
  3. We aim to provide a full response within 30 days. If we need longer, we’ll explain why and give an update.

Data-protection complaints

If your complaint relates to how we handle personal data, mark it clearly as a data-protection complaint. You also have the right to complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint.

Service complaints

For support quality, billing clarity or visit issues, we review records and propose a fair remedy where appropriate. See also our Refund & Cancellation Policy.