Independent UK company · Not manufacturer support

Mon–Sat, 8am–8pm (UK)

Printer Offline Fix

Clear the offline flag and restore a working port to the printer.

Windows

  1. Open Printers & scanners → your printer → Open print queue.
  2. Untick Use Printer Offline / Pause Printing.
  3. Cancel all documents. If they stick, restart the Print Spooler from Services.
  4. Compare the printer’s IP (network config page) with the port in Printer properties → Ports.
  5. If the IP changed, add a new TCP/IP port or re-add the printer.

macOS

Remove the printer, confirm it’s reachable on Wi‑Fi, then add it again via IP or Bonjour/AirPrint. Reset the printing system only as a last resort.